Otterfield Medical Centre

I had a very positive experience with the entire staff at this practice. The receptionists, clinical staff, administrative team, and all other members of the team demonstrated exceptional service...

This medical centre fell significantly short of expectations. My registration was ended based on claims of repeated contact attempts without response, though no evidence was provided to support..

I submitted a request through the NHS App to change my practice to yours; however, my application has not been progressed. When I called to follow up, I experienced poor communication and handling..

The reception staff demonstrated poor communication skills and seemed unwilling to listen to patient concerns. When I mentioned having experienced a similar health issue previously and having..

The clinical staff members are competent and I have no concerns about their work, however I found the front desk team to be unhelpful. On multiple occasions when attempting to contact the practice..

This is an excellent medical centre. The entire team demonstrates exceptional helpfulness and courtesy. All of the doctors at the practice are outstanding and provide fantastic care.

My perspective has shifted somewhat following my recent visits, as the team has demonstrated genuine kindness and professionalism. That said, I remain frustrated by the inability to schedule..

The reception experience was disappointing, and I felt the patient care could have been much better.

I attended an appointment with a friend who was unwell and required assistance in communicating their symptoms and recalling the medical advice provided. The clinician we encountered appeared..

The reception staff demonstrated a lack of courtesy and professionalism during my visit.

This practice has been excellent throughout my decade-long association with them. I am very grateful to the receptionist for their assistance in arranging an urgent appointment with the nursing team..

The medical care I received was disappointing and did not feel like a worthwhile use of my time.

The receptionist has proven to be consistently unhelpful and difficult to work with. On multiple occasions, she has failed to process medication requests electronically for collection at the..

I have been a patient at this practice for over 40 years and have no complaints. The reception team can only offer what is available, and I attended an appointment this morning where I was seen..

I attempted to schedule appointments through the online system on two separate occasions, but upon arrival at the practice, I was informed that neither booking appeared in their records. I..

Visiting the surgery to book an appointment, I was advised to telephone the following day. When I called at opening time the next morning, I was informed that all slots were fully booked and was..

My father attended an appointment to obtain a prescription refill for his respiratory medication. During the consultation, he was asked an unexpected question about whether he might become..

This was my first visit to Otterfield Medical Centre and it was an incredibly poor experience from start to finish. I received a notification suggesting I book a health check up. I followed the..

The experience has been satisfactory overall. I received good service during my visit. I was pleasantly surprised by the approach taken, as rather than being offered a basic over-the-counter remedy,..

I'm not surprised given the negative feedback I've seen elsewhere. I've been with this practice for a considerable time and have consistently felt dissatisfied. My situation has now reached a point..