Swanpool Medical Centre

Dr. Boskany stands out as the sole physician at Swanpool I have complete confidence in. Her bedside manner is exceptional, and she truly embodies empathy. However, scheduling a consultation with her..

Absolutely the most incompetent medical staff imaginable. Even a notorious serial killer would display more empathy than this so-called front desk employee. They flat-out rejected treating my young..

I'd rate this zero stars if the system allowed it. It's baffling why they're accepting new patients when they're already overwhelmed and unable to manage their current load. Scheduling an appointment..

Zero empathy. Absolutely no logic, just discourteous front desk staff. This establishment deserves to be permanently closed.

Utterly frustrated, my elderly wife, 80 years old and recently fitted with a pacemaker, has been battling persistent diarrhea for over a week. I followed the advised protocol and called 111, who then..

Booking a consultation at this medical practice is virtually impossible. When you call precisely at 8am, you'll spend nearly half an hour on hold, only to be informed that no appointments are..

Swan pool medical centre has faced challenges previously, but they are gradually making progress. I reached out to the surgery and spoke with Rachel, who demonstrated excellent phone etiquette and..

The incompetence of this medical practice knows no limits. Nearly every interaction is a nightmare, from withholding my father's diabetic medication until he completed an unmentioned blood test, to..

This place is an absolute disaster and should be shut down immediately. It's so bad that it almost seems like a comedic parody of a business. The quality and service are so poor that it's hard to..

If you enjoy medical professionals who keep you waiting well past your scheduled time and then attempt to fabricate excuses about calling earlier, when your phone records clearly contradict their..

Absolutely terrible service, spent four consecutive days attempting to schedule a phone consultation. I diligently call right at their opening time of 8 AM, and after enduring a 15-20 minute hold,..

I had an incredibly frustrating experience today with my prescription. I emailed the doctor's surgery on Tuesday about a repeat prescription for Neptune pharmacy. By Friday, when I visited Neptune,..

Absolutely terrible medical staff... the front desk personnel act like they're physicians... they've cancelled my scheduled visits multiple times... even after receiving an official communication..

Recently, the updates at swanpool have been incredibly supportive. I've been struggling for two days to get assistance, but after explaining my circumstances, they quickly scheduled me an appointment..

I visited the clinic for a pneumonia shot and arrived at 1:50 PM, with my scheduled appointment at 2:10 PM. By 2:30 PM, I approached the front desk to inquire why I hadn't been seen, only to discover..

I spent an absurd amount of time on the phone, only to be disconnected repeatedly and shuttled between different representatives. When I finally got through, I was informed they have no available..

Often experience prolonged delays before staff members approach or assist you while waiting in the reception area

Scheduling a consultation with my physician seems impossible, and the delay in communicating my diabetes diagnosis is absolutely unacceptable. It's been an entire year since my tests, and I'm still..

For the past fortnight, I've been desperately seeking appointments, but to no avail. The staff's attitude is incredibly disrespectful. Every single morning at 8, they dismissively tell me to call..

You're unable to schedule an appointment with a doctor at this clinic despite having numerous physicians on staff. I've been attempting to secure a consultation since November. When you call their..