Rainbow Practice
LT
Lyra T. one year ago • From Google
Bad
If you require documentation forms completed and will need to pay for the service regardless, it may be worth considering private healthcare despite the additional cost. I requested an appointment in early November to discuss the documentation form. Initially, I was offered a telephone consultation where the clinician indicated that a face-to-face visit would be necessary instead, and subsequently arranged one for me. I made clear that I needed the form completed by January 1st, and was assured this would be achievable. During the in-person appointment, the clinician printed off the necessary paperwork. There was some difficulty with the printer that required another staff member to assist, and during this time the clinician began using the scales. The receptionist proved more helpful in resolving the situation than the clinician. I again confirmed that the documentation would be ready by January 1st, and received confirmation that it would be. However, when I attended for my diagnostic scan following a two-hour wait, I was informed that the referral had not been completed correctly and I would need to return to the clinic for the clinician to rectify the paperwork before rescheduling the scan. After completing this and obtaining the necessary test, I requested an appointment to have my documentation signed off confirming the tests had been undertaken. I was told the earliest available slot was the 22nd of January. The reception staff were courteous and made genuine efforts to assist, but the clinical staff were unhelpful throughout the process.
Marzena B.