Posterngate Surgery
AB
Annie B. 6 years ago • From Google
Bad
I ceased being a patient at this practice as of yesterday, having registered in February of this year. While I understand the challenges posed by the pandemic, my classification as vulnerable meant I received only three telephone consultations throughout my time here, with no face-to-face appointments or meetings with clinical staff. During one call, a receptionist conveyed a diagnosis and the subsequent prescription of antibiotics and steroid tablets. Given my underlying respiratory condition, I was deeply concerned by what appeared to be insufficient oversight and support. My single conversation with my allocated clinician left me feeling dismissed and unsupported, which contributed to my requiring emergency hospital transport. Upon assessment in the emergency department, the attending clinician expressed surprise that I had not received any clinical review since my registration in February, despite it now being August, and subsequently sent correspondence recommending that a comprehensive review and medication assessment be arranged. I have significant concerns about the standard of care provided to other vulnerable patients registered with this practice. I would not feel comfortable recommending this surgery to anyone.
Tanya T.