MP

Mustak P. 6 years ago • From Google

Rating

Bad

Waited 20 mins for unresponsive physio

Visited the physiotherapy clinic with my elderly mother this afternoon. We were directed upstairs by the receptionist and waited over 20 minutes outside the physio room. After knocking on multiple doors with no response, we went downstairs. The older receptionist with glasses was unhelpful, claiming it wasn't her responsibility to locate the physiotherapist. She made no effort to check the corridor or contact consultation rooms. The Asian receptionist seemed slightly more concerned and suggested she would help. Clearly, communication within the practice is severely lacking. The physiotherapist failed to inform reception of our arrival, and didn't check upstairs where his rooms were located. When he finally appeared, he apologized repeatedly during the consultation. Moving Well, who arranged the appointment, were equally unreliable, not returning calls as promised. The clinic's parking is extremely limited and awkwardly positioned far from the entrance on a busy road. The consultation room was also unpleasantly odorous. We will definitely not be returning to this practice due to the poor overall experience.

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