YM

Yuliya M. 2 years ago • From Google

Rating

Bad

Waited 3 Hours, Zero Help from Surgery

The level of incompetence here is mind-boggling! I wasted 3 hours today waiting on hold with absolutely zero response! I desperately needed a downloadable sick note since I'm too ill to visit the surgery in person, but nobody bothered to send anything! Complete radio silence! My previous experience was equally frustrating - it took half a year just to secure one single appointment. Unless you're prepared to jump online precisely at 7am to submit an econsult form, getting an appointment is practically impossible. The reception staff are astonishingly unprofessional - their attitude is incredibly rude, dripping with condescension and passive-aggressive behavior. I've never encountered such abysmal customer service in my entire life!

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