SS

Stacey S. 4 years ago • From Google

Rating

Bad

Waited 3 Weeks for a No-Show Call

If I could have given zero stars, I absolutely would have! I'm not one to run to the doctor for minor issues, which made it all the more frustrating when I had to endure an almost three-week wait for a telephone consultation. I submitted the online form on 11th April, and a telephone appointment was scheduled for today (29th April) between 12:00 and 18:00. I waited attentively for a call that never materialized! It's now 18:10, and I'm currently stuck in a queue trying to reach someone at the practice. Their service is utterly deplorable, and it's clear they couldn't care less (as evidenced by other reviews)! My heart goes out to any elderly individuals seeking medical attention...this situation is completely unacceptable. I attempted AGAIN today (2nd May) to contact the surgery...was first in line for nearly two hours!! Eventually abandoned the call after enduring endless monotonous hold music...which seems like a deliberate strategy to discourage potential callers. This practice is an absolute embarrassment to the NHS.

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