CC

Claire C. 2 years ago • From Google

Rating

Bad

Waited 3 Weeks for Ignored Test Results

If I could assign a zero rating, I absolutely would. While it's disheartening to discover other patients have encountered similarly horrific experiences with this medical practice, I'm somewhat relieved I'm not alone. I'm incredibly thankful I've now switched healthcare providers and strongly recommend others do the same. The breaking point for me was enduring over three weeks of waiting for test results, with each inquiry met by receptionists promising callbacks that never materialized. I requested to speak with Shaheen five separate times and received zero response. Upon finally obtaining my results, a temporary GP demonstrated complete indifference to my concerns and summarily dismissed them. Additionally, I've had to personally track down missed blood tests and chase missing documentation I had originally requested. The behavior of certain receptionists and 'healthcare assistants' is beyond frustrating. I'm genuinely astounded this practice continues to operate, as their service is utterly deplorable. Consequently, I've formally lodged a complaint with NHS England, believing no patient should ever experience such abysmal treatment.

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