HM

Helen M. 11 months ago • From Google

Rating

Bad

Waited 35 minutes past appointment time

The front desk team consistently displays warmth, helpfulness, and professionalism. However, I encountered scheduling issues with nursing appointments. Despite booking two specific time slots, the nurse ran significantly behind schedule. My mother, who is 89 years old, struggled in the uncomfortably warm waiting area. Her 10:45 appointment wasn't addressed until 11:15, and my 11:05 slot was completely overlooked. We ultimately departed at 11:40 without receiving any medical attention. I find it challenging to understand how appointments can be delayed by such a substantial margin, especially considering the considerable effort required to even attend.

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