Castlefields Health Centre
PW
Paul W. 7 years ago • From Google
Bad
Ever since relocating, this medical practice has seriously deteriorated. I called at 11 am and wasn't able to speak with a receptionist until 40 minutes later. She then bizarrely suggested that if I'd called earlier, I might have received a doctor's callback in the morning. Apparently, I'm supposed to schedule an appointment just to speak to a receptionist or become ill before 8:30 am? The staff member was incredibly unprofessional - talking over me and completely disregarding my concerns. It's now 3:29 in the afternoon, and I'm still waiting for a GP callback. As an asthmatic patient with tonsillitis, I could have spent less time waiting at an urgent care center. This isn't an isolated incident - I've heard similar complaints from numerous other patients! While the facility looks impressive with all its modern amenities, the service is absolutely abysmal. They desperately need a comprehensive review of their patient care and confidentiality protocols. As a frustrated and unwell patient, I'm thoroughly disappointed. What a disgraceful approach to healthcare.
H P.