HF

Han F. 4 years ago • From Google

Rating

Bad

Waited 50 Minutes Just to Speak to Someone

I was forced to wait a staggering 50 minutes before my call was finally picked up. Fifty minutes! They've transitioned nearly all their services online, but whenever I attempt to contact them by phone, I'm consistently stuck on hold for at least 20 minutes, frequently stretching to 30 or 40 minutes - or even a mind-numbing 50 minutes! If they're struggling to manage their workload, they need to either expand their team, improve their customer contact system, or simply shut down operations. The service is absolutely abysmal.

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