DL

Dell L. 11 months ago • From Google

Rating

Bad

Waited a year for this cold encounter

After an extensive wait of more than a year to see a dermatologist, I was thoroughly disappointed with my encounter. When I arrived, I tried to greet Dr. Desai, but was completely ignored—not even a basic acknowledgment or eye contact was offered. The entire interaction felt frigid and dismissive, leaving me feeling unwelcome and deeply uncomfortable. I had genuinely anticipated a collaborative and supportive conversation about potential treatments, but instead encountered a profound lack of engagement and apparent disinterest. This clinical detachment made me extremely reluctant to consider moving forward with any recommended care. In healthcare, establishing patient comfort through simple gestures like a warm greeting or acknowledging smile can be crucial, yet these basic elements were entirely absent during my visit. A more compassionate and professional demeanor would have dramatically improved my overall experience. I will definitely be seeking out another dermatologist and exploring alternative clinics. My inaugural visit to this practice was nothing short of terrible.

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