RA

Rebecca A. 5 years ago • From Google

Rating

Bad

Waited All Day for a No-Show Call

I reached out to schedule an appointment for my son just before 1pm and had a pleasant interaction with the receptionist, who informed me I'd receive a callback between 3 and 6pm, which seemed reasonable. However, upon checking our online system, I discovered the appointment was set for 16:40 with a doctor I strongly dislike - not that it's the main issue, but he consistently appears disengaged and unprofessional during consultations. I've been waiting anxiously with my phone nearby all afternoon while my son's condition deteriorates. The scheduled appointment time passed, and although I initially assumed the doctor was running behind, no call ever came. Now I'm forced to delay my son's medical assessment until morning, and I'm deeply concerned about seeing this physician who demonstrates poor bedside manner with adults, leaving me worried about how he'll interact with my child. Subsequently, I anticipate spending the entire day waiting for a prescription while my son continues to suffer. Thankfully, there are a few compassionate doctors at this practice, like Dr Magrabi and Dr Cai, who I would absolutely prioritize for future appointments.

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