SC

Steve C. one year ago • From Google

Rating

Bad

waited all week to get a rude receptionist

Attempted to reach the office daily during the week of February 17th, with wait times consistently between 18-23 people in the queue at 8am. Finally got through on the 20th and requested a callback, which I received. However, the receptionist who called was extremely impolite, dismissive, and completely unhelpful. She insisted I either ring back tomorrow or visit the walk-in clinic, despite my simple request for a doctor to contact me. While I don't frequently need medical attention, her attitude explains why patients seek care elsewhere. People calling for assistance deserve to be treated with respect, not spoken to in such a manner. This receptionist would clearly benefit from customer service training.

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