VH

Valerie H. 5 years ago • From Google

Rating

Poor

Waited an hour due to check-in confusion

I attended my appointment but experienced a significant delay. Initially, I was called into a consultation room by a staff member who realised they had selected the wrong patient from the system. They indicated they would inform the appropriate clinician of the mix-up. My scheduled appointment time was 10.20, but I was not seen until 11.20. When I finally had my consultation, I was informed that the delay had occurred because I had not been checked in, despite having been greeted at the entrance by a practice team member as part of the surgery's procedures. Subsequently, I checked the practice website and found that my appointment was recorded as a non-attendance, which was upsetting given my long history of reliability with the practice over many decades. I have attempted to contact the surgery to clarify this matter, but have found it difficult to get through due to high call volumes.

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