Broken Cross Surgery
3 months agoОлена О. 7 months ago • From Google
Bad
Waited an hour, then told I'd missed my appointment
I recently relocated to the area and registered with a local surgery. Based on my experience to date, I find it difficult to understand the high ratings this practice receives. In my view, the ratings do not accurately represent the standard of care or administrative efficiency. I attended an appointment today and completed the check-in procedure at reception as directed. I then waited for nearly an hour. When I eventually went back to reception to enquire about the delay, I was informed that I had not been seen because my check-in had apparently not been recorded. Following my query and after some further time, I was told that the clinician had not registered my check-in and was therefore unable to see me that day. The reason I waited so long before returning to reception was that during my previous visit to this practice, the clinician was running significantly behind schedule. At that time, reception staff indicated this was not a concern. I therefore assumed a similar situation was occurring and did not wish to disturb staff unnecessarily. This assumption proved to be incorrect. I should also note that throughout my entire wait, no other patients were called through to see this clinician. Given this, it remains unclear why I could not be accommodated, even for a brief consultation. What compounds this matter is that no apology was offered. The situation was handled as though it were routine. I am sharing this experience as a caution to prospective patients: simply arriving punctually and following the check-in instructions does not ensure you will be seen. I would strongly advise confirming with reception staff that your arrival has been properly logged in their system.
Broken Cross Surgery
3 months agoWe are so sorry to hear your first experience with the surgery was disappointing. We are always keen to learn from events that may help us to improve our services to patients and would very much welcome the opportunity to discuss this with you if you could please contact our Operational Manager, Sue Brown.
Demonstrated genuine warmth and empathy throughout the consultation.
Broken Cross Surgery
peter d.
Excellent professional service. Much appreciated.
Broken Cross Surgery
Jacky P.
Excellent medical professionals who go above and beyond to help. Much appreciated.
Broken Cross Surgery
Bill A.
During a period of significant personal difficulty and uncertainty, every member of the team at Broken Cross Surgery with whom I interacted demonstrated exceptional helpfulness, reassurance and..
Broken Cross Surgery
Nicola C.
Thank you for the thorough, diligent and superb care we have received. I would like to highlight one clinician for their excellence, diligence and attention to detail. Extremely intuitive, they are..
Broken Cross Surgery
Sarah S.
The entire team at the practice demonstrates a warm and supportive approach to patient care. Staff members consistently go the extra mile to assist. I would strongly encourage others to visit this..
Broken Cross Surgery
Steve B.
The healthcare professional I saw went above and beyond with my care and demonstrated attentive listening throughout my appointment. I am very grateful for their approach.
Broken Cross Surgery
Олена О.
I recently relocated to the area and registered with a local surgery. Based on my experience to date, I find it difficult to understand the high ratings this practice receives. In my view, the..
Broken Cross Surgery
jennifer g.
The reception staff were extremely accommodating and arranged a phone consultation with the practice pharmacy team for me. I had a very positive experience overall.
Broken Cross Surgery
Saira P.
I was offered an appointment with a healthcare professional instead of a GP and can genuinely say that they are a credit to the surgery. Their kind and caring manner along with their ability to..
Broken Cross Surgery
Peter B.
I recently relocated to the area and attended Broken Cross Surgery for the first time. I was thoroughly impressed by their patient-focused approach and can honestly say this represented my best..
Broken Cross Surgery
Sue L.
I had a quick appointment at the surgery that lasted around 10 minutes. The clinician I saw was very thorough and demonstrated a professional approach throughout. I would be happy to recommend this..
Broken Cross Surgery
D “.
We recently transferred our care to Broken Cross Surgery and have been genuinely impressed with the whole experience. The online registration form was simple to complete, and we were welcomed as new..
Broken Cross Surgery
Andrew I.
I cannot think of a better GP practice than this one. Whether it is the outstanding clinical staff or the wonderful administrative team that supports them in delivering care, the service is truly..
Broken Cross Surgery
louise b.
Every member of the reception team demonstrated warmth, helpfulness, kindness, and a cheerful demeanor.
Broken Cross Surgery
Anonymouse
Not only is navigating the website extremely user unfriendly, but getting an appointment itself is also difficult, when you do, you have to wait weeks. I had an appointment, arrived early, and..
Broken Cross Surgery
Ga B.
I recently registered with a local GP surgery and initially felt hopeful based on the positive feedback I had read. Unfortunately, my experience has fallen short of expectations. I submitted a..
Broken Cross Surgery
Iuliia M.
Excellent practice. I have been a patient here for several years and have consistently been able to secure appointments promptly when needed urgently. The team demonstrates particular efficiency..
Broken Cross Surgery
Jennie M.
I have been attending this practice since 2007 and have consistently experienced high-quality care, with receptionists who are notably courteous and supportive, alongside clinicians who prioritise..
Broken Cross Surgery
Mira K.
What an amazing practice. I have not had much faith in medical surgeries for some years, however moving to this surgery has been the best thing I could have done. All the staff are friendly,..
Broken Cross Surgery
Mysore M.