NM

Nancy M. 4 years ago • From Google

Rating

Bad

Waited Days for E-Consult Response

I initiated an e-consult on Monday morning and was asked to upload images for the doctor's review. I sent them immediately, yet as we approach the end of Thursday, I've still received no response! Attempting to reach them by phone is futile - you can never get through, and as a working professional, I can't waste an hour waiting. This isn't my first experience of disappointment with this practice. Previously, I've scheduled telephone consultations, waited the entire day, and received no call. When I followed up, no one could explain why I wasn't contacted, despite the appointment being booked two weeks in advance. Additionally, my partner was scheduled for a Covid vaccination on a Saturday, received a confirmation text, but upon arrival, found the staff had already left. It's becoming ridiculous - other healthcare facilities, including A&E, are seeing patients face-to-face, so why can't our GP? Covid is no longer a valid excuse!

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