SB

Sarah B. 2 years ago • From Google

Rating

Bad

Waited five weeks for my test results

After 56 years with my practice, the merger into Farnham Park Health Group has been devastating. What was once an excellent medical facility has devolved into a frustrating nightmare where securing an appointment is a battle, often ending in rejection. Even when blood tests are conducted, patients endure an excruciating 5-6 week wait before potentially discussing results. When I challenged Nicola about these prolonged delays, her response was shockingly dismissive, repeatedly asking if I even wanted the appointment. My response was understandably heated, and I'm now preparing to file a complaint and terminate my 56-year relationship with this practice. My advice to others: steer clear. The only silver lining is the genuinely compassionate receptionists who are unfairly caught in this dysfunctional system. My medical experiences have been alarmingly inconsistent. Initially told I wouldn't have Lyme disease, subsequent testing proved otherwise. I was denied an appointment for a persistent cough, only to later discover I had pneumonia requiring three separate consultations. Most recently, Donna summarily rejected my request for an autoimmune disease test, asserting I wouldn't have it. Yet, the implication that results require doctor consultation suggests potential concerns, leaving me anxious about a five-week waiting period. I'm not even requesting an in-person consultation - a phone call would suffice. But the prolonged uncertainty is unbearable, and I'm left worried and frustrated by this healthcare approach.

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