City Way Surgery

Update June 2022: validation for those who previously rated this medical practice poorly - CQC has officially declared the facility inadequate.... 5 months ago: The practice sends a text instructing..

The staff consistently demonstrate exceptional customer service, displaying genuine warmth and a willingness to assist.

After relocating to the neighborhood, I attempted to register with this medical practice. Over the course of a month, I made four separate visits to confirm my registration status, only to be..

Absolutely no logic here. Why is it impossible to schedule an appointment on a day that works for me? Why can't I book online? Why must I waste time calling every single morning? why? Why? WHY?

Absolute worst general practitioner in the entire United Kingdom. Complete disappointment and total waste of medical resources. Zero professionalism, zero care, zero competence. Would give zero..

Frustrated with e-consult's limited availability! How can they shut down online bookings by 10:30am? It's impossible to schedule a doctor's appointment when their system is closed so early. The..

I've been a loyal patient at this medical office for two decades. The entire staff consistently provides exceptional, top-tier customer service. They continue to maintain an outstanding level of..

I've been receiving treatment at this practice for almost two years without issues, but since my general practitioner departed, the situation has drastically deteriorated. Last week, my care plan..

What use is a medical practice that makes scheduling appointments impossible?! Their system only allows same-day e-consult bookings, with no option to reserve a slot for upcoming non-urgent but..

Completely useless healthcare providers who show zero listening skills. They dictate to patients instead of engaging in dialogue. Their treatment of patients is shockingly poor and disrespectful...

Extremely poor quality, highly unsatisfactory, and deeply disappointing.

Extremely compassionate and understanding, they went above and beyond to help me within the constraints of a challenging situation. Their dedication and professionalism were truly impressive,..

The medical practice's phone system is completely ineffective, and their e-consultation process is utterly pointless. I long for the days 7-10 years ago when patients could actually reach someone on..

City Way medical practice truly exceeded expectations today. I've been struggling with my mental well-being, and the incredibly supportive front desk staff (whose name I unfortunately didn't catch)..

What a terrible medical experience. It's impossible to get an appointment. The phone lines are perpetually unanswered - the front desk staff are discourteous and completely lack empathy when..

I genuinely aim to be understanding and recognize that the National Health Service has been undermined by governmental neglect and insufficient funding. I comprehend the broader context. However,..

Absolutely pointless service. This medical practice drives me up the wall. I've been a patient since its previous location on Orion Road! Not that it matters. Apparently, the only way to get any..

Absolutely thrilled with this medical procedure. The online consultation works perfectly with my busy schedule, and I consistently receive responses either the same day or by the following day. The..

The front desk staff are a complete disappointment. Nearly every attempt to contact reception results in a frustrating "Transfer failed" message, even during supposedly open hours. When you..

Scheduling here is a nightmare. Impossible to secure a booking, even when trying to plan ahead. Daily morning calls only result in rejection. For working professionals, this approach is completely..