SK

Stephanie K. one year ago • From Google

Rating

Bad

Waited hours for a callback that never came

Extremely unsatisfactory experience. I have been attempting to secure an appointment since Thursday, with the earliest available slot being nearly three weeks away, then subsequently offered one over a week away, though I was advised this would not be classified as an emergency appointment. I respectfully disagree with this assessment, as an out-of-hours service had attempted to arrange an urgent referral to a nearby hospital, which I was unable to access due to weather conditions. I contacted the practice again at 8am requesting an emergency appointment and remain awaiting a callback as of mid-afternoon, despite making multiple additional calls that went unanswered. In the interim, I have successfully registered with an alternative practice and obtained an appointment for later that day, whilst still waiting to hear back from my original surgery.

Bingley Medical Practice

one year ago

We are really sorry to learn about your poor and frustrating experience - this is certainly not how we aim to work as a Practice. We have done some work in the background to try and look into this for you, but cannot find your details on our system as having previously or recently been registered as a patient here at Bingley Medical Practice. To move things forward, please don't hesitate to contact the Practice directly with your name and contact number you used so that we can cross-reference with the calls coming in. Many thanks and best wishes.

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