Bingley Medical Practice
one year agoStephanie K. one year ago • From Google
Bad
Waited hours for a callback that never came
Extremely unsatisfactory experience. I have been attempting to secure an appointment since Thursday, with the earliest available slot being nearly three weeks away, then subsequently offered one over a week away, though I was advised this would not be classified as an emergency appointment. I respectfully disagree with this assessment, as an out-of-hours service had attempted to arrange an urgent referral to a nearby hospital, which I was unable to access due to weather conditions. I contacted the practice again at 8am requesting an emergency appointment and remain awaiting a callback as of mid-afternoon, despite making multiple additional calls that went unanswered. In the interim, I have successfully registered with an alternative practice and obtained an appointment for later that day, whilst still waiting to hear back from my original surgery.
Bingley Medical Practice
one year agoWe are really sorry to learn about your poor and frustrating experience - this is certainly not how we aim to work as a Practice. We have done some work in the background to try and look into this for you, but cannot find your details on our system as having previously or recently been registered as a patient here at Bingley Medical Practice. To move things forward, please don't hesitate to contact the Practice directly with your name and contact number you used so that we can cross-reference with the calls coming in. Many thanks and best wishes.
Overall, this is a commendable practice with good availability and excellent quality of care provided. The main issue preventing a full five-star rating is that certain medications cannot be..
Bingley Medical Practice
Jill V.
Very positive experience at the local medical practice. The clinician I saw was brilliant. Kind, thorough, and proactive. I feel in really good hands and as if nothing is too much trouble. With NHS..
Bingley Medical Practice
Georgia W.
The experience my family has had with this medical practice has been deeply disappointing. Communication across the entire practice has been consistently inadequate, forcing us to seek assistance..
Bingley Medical Practice
Spencer W.
I must say, at this stage of my life, this practice stands out as the finest I have been part of. The entire team, from those at the front desk through to the clinical staff, demonstrates genuine..
Bingley Medical Practice
T D.
I've previously had concerns about this practice, so I felt it was important to acknowledge when things went well. I submitted a request through the online portal and received a response from a..
Bingley Medical Practice
hundredsparrows h.
I attended an appointment for a tooth extraction and found the team to be excellent. They explained each step of the procedure and ensured I felt at ease during the visit. I'm very grateful for the..
Bingley Medical Practice
Mark T.
The clinician demonstrated a friendly and capable approach, displaying professionalism throughout the appointment. I felt reassured by their manner and appreciated that they listened to my concerns..
Bingley Medical Practice
Holly H.
I've been attending this practice for approximately ten years. The clinical staff have consistently demonstrated thoroughness in their care and evaluations, and I'm particularly grateful for the..
Bingley Medical Practice
David F.
I attempted to contact the practice on multiple occasions and experienced persistent difficulties reaching them, with calls either disconnecting or resulting in continuous engaged tones, making it..
Bingley Medical Practice
Ian O.
The clinician demonstrated a genuine willingness to hear my concerns and provided me with information about the various paths forward. The recommended approach was one I felt comfortable accepting...
Bingley Medical Practice
TIN S.
Excellent, approachable care. The healthcare professional communicated clearly and honestly, demonstrating patience and empathy throughout. They made themselves available to address my concerns and..
Bingley Medical Practice
Deborah W.
The clinician was exceptionally kind, courteous and comprehensive in their approach. Their consultation was reassuring and helped alleviate my concerns.
Bingley Medical Practice
Louise E.
Excellent medical professionals who demonstrate professionalism, kindness, and genuine helpfulness with a compassionate approach. The team consistently goes out of their way to be accommodating, and..
Bingley Medical Practice
Megan W.
The entire team has consistently demonstrated helpfulness throughout my visits.
Bingley Medical Practice
robert w.
Attended an appointment at short notice and received a thorough assessment of my concern. The healthcare professional provided a clear explanation of the situation along with practical guidance on..
Bingley Medical Practice
Honest r.
The reception area layout places the desk in close proximity to the waiting room, which means private conversations can be overheard by other patients, raising concerns about confidentiality...
Bingley Medical Practice
Gordon J.
The practice is worth visiting only when absolutely necessary.
Bingley Medical Practice
Kay K.
Prompt and well-informed with a pleasant approach to patient care.
Bingley Medical Practice
Lizzie P.
Absolutely excellent consultation with the pharmacy team at the medical practice. Thank you.
Bingley Medical Practice
Lukas H.
The front desk staff frequently display discourteous behaviour and have been increasingly involved in matters that should remain between healthcare professionals and patients. This has been the most..
Bingley Medical Practice
Gash S.