NR

Nick R. one year ago • From Google

Rating

Bad

Waited in freezing car park for over an hour

Following submission of an online contact form, I was notified that my symptoms could potentially be contagious and was instructed to attend my appointment but remain in the car park at the designated time. I was told to stay outside the building and use a face covering. Despite feeling very unwell, I remained in the car park for an extended period in extremely cold weather before it became apparent I would not be seen before the surgery closed. I have concerns about the procedures and protocols in place, as I believe they may expose vulnerable patients to avoidable health risks. I am sharing my experience here to inform others who might receive similar instructions to wait outside in severe weather conditions. I intend to submit a formal complaint through the appropriate channels and welcome the opportunity to discuss the findings from the subsequent review. Thank you.

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