Hurley And Riverside Practices
ML
Mary L. 4 years ago • From Google
Bad
I requested a callback from the practice regarding my father's medication. The receptionist arranged this for me. However, the callback did not materialise, so I contacted the practice again the following day. I was informed that a clinician had been scheduled to call the previous day, and another callback request was submitted. Unfortunately, this second callback also did not arrive. When I rang back later that afternoon, I was first in the queue but waited for over an hour without resolution. I find this experience unacceptable, particularly given my father's age and the importance of addressing his medication concerns promptly. I am concerned that the practice may not be providing adequate care to elderly patients. While I understand staffing pressures exist across healthcare services, this does not excuse the lack of follow-through on patient requests.
Florentin (.