Woodseats Medical Centre
JG
James G. 7 months ago • From Google
Average
Typically, I consider Woodseats Medical Centre to provide excellent service. Nevertheless, I encountered a frustrating situation where I needed an appointment with a specific physician for a particular health issue, which resulted in a six-week waiting period. Despite the specific circumstances, I remained understanding. Upon finally reaching my appointment date, I arrived in the morning only to be informed that the appointment was cancelled. Adding to my disappointment, no explanation was provided - the staff's response was simply "I don't know." A basic reason would have been appreciated! I would have been completely satisfied with even a vague explanation. Alternatively, if the matter was sensitive, they could have stated that the details were confidential. "I don't know" is an unacceptable response. A more professional approach would have been "I don't know, but I'll investigate." As a result, I now must wait an additional six days for the next available appointment slot. Update: I've adjusted my rating to three stars, as subsequent visits have been prompt and I was treated fairly. I also appreciate the surgery's response to my initial review.
Rach b.