Northgate Surgery
NN
Nat N. 4 years ago • From Google
Bad
The staff here are incredibly unhelpful and discourteous. I called the reception explaining my urgent need for an inhaler due to running out, and we agreed I would attend an Asthma review and immediately receive my medication. Instead, I've been waiting for two excruciating hours while struggling to breathe, and no one at the surgery seems to have any information about my situation. After agreeing to a specific plan, they've made me come in only to leave without my inhaler, completely contradicting their initial promise. I'm absolutely done with this practice and will be switching to Balance Street. As a final insult, despite specifically requesting a blue inhaler, they've prescribed me a brown one - it's like they're deliberately trying to make everything as complicated and frustrating as possible.
gabriella J.