HH

Hanine H. one year ago • From Google

Rating

Bad

Waited weeks for a callback that never came

The quality of care at this practice appears to have declined. I seldom require GP services, but on this occasion I waited approximately two weeks for a scheduled telephone consultation within a specified afternoon window that required me to remain available. A single call was received without any accompanying message. During my usual appointments, I typically get a text notification indicating an attempted contact with a warning of one further try. I awaited that second call but it never materialised. When I rang at around 5.50pm to clarify the situation, I was informed that I had been contacted twice and subsequently removed from the list, which contradicts what actually occurred. It's understandable that patients become frustrated during these interactions given such circumstances.

Other reviews for The Peel Medical Practice