The Old School Surgery
Bevin T. 2 years ago • From Google
Bad
Waited years for proper examination and support
Confused and distressed. Finding it difficult to have confidence in this practice. I have spent the last few years requesting assistance from this service. It took considerably longer than three years before I was able to have an in-person appointment, despite spending nearly three years repeatedly raising concerns about physical symptoms. None of these concerns have been thoroughly investigated. I feel uncertain about how to proceed. A clinician indicated they were unsure how to identify my condition, then stated I clearly did not match the condition they were uncertain about. I have been told "I'm not familiar with this" only to have it subsequently dismissed as though they are knowledgeable. I have requested onward referrals to specialist services but have been turned away by staff who do not appear sufficiently motivated to pursue this. Additionally, appointments require waiting periods of up to two months for what is often just a telephone consultation, which feels unproductive. I have thought about registering elsewhere but worry I would encounter similar difficulties. I simply want to feel assured that those managing my care are trustworthy. I understand that staff are under considerable pressure currently, but I do not feel this justifies the treatment I have received. I have experienced miscommunication and been made to feel dismissed long before recent circumstances, and I already carry distress from previous healthcare experiences that makes this situation harder to manage. There have been instances of records being misinterpreted, correspondence not being sent or being sent incorrectly, dates being misread, and appointments where assessments have been inadequate or omitted entirely. This has left me feeling reluctant to engage further. I should add that I was subsequently seen by a mental health professional who was remarkably insensitive and unhelpful. The interaction became so difficult that I had to end the call when they refused to address my questions. I had asked them to explain their reasoning for providing me with certain contact details, as these were not appropriate for my needs and I questioned whether they had reviewed what they had provided. They declined to respond, and when I indicated I would need to end the conversation if we could not communicate effectively, they simply agreed. I feel profoundly disappointed and without hope.
The quality of care appears to be declining. I would rate it much lower if possible. During my visit, I was initially told to wait four weeks for a blood test if my symptoms persisted. Since I was..
The Old School Surgery
Zoe L.
I must say, I recently had a blood test with a truly excellent healthcare professional. I was anxious and talkative, as I was attending for a delicate matter, and they were remarkably compassionate..
The Old School Surgery
Deborah A.
Following more than five years as a patient at this practice, I discovered I had been removed from their system. This prevented me from accessing my regular medications that I have relied upon for..
The Old School Surgery
Sarah B.
I found this to be an exceptionally unpleasant phone interaction with the surgery. When I rang to discuss a persistent health concern and attempted to provide context about my medical background, I..
The Old School Surgery
Alicia P.
This practice is by far the best I have ever attended. All team members are fantastic and consistently willing to assist. The clinical staff have been absolutely brilliant with my child during..
The Old School Surgery
Jo W.
Friendly, helpful practice… appointments with the nursing staff are always informative… they are always kind, compassionate and professional 😄
The Old School Surgery
Austin B.
By far the finest medical practice I've ever attended, without question! I'm puzzled by its relatively modest review score - every member of the team I've encountered has demonstrated exceptional..
The Old School Surgery
Jonathan L.
I attended my appointment and arrived a few minutes early. I was seen promptly by a healthcare professional, and all my concerns were addressed efficiently within a short timeframe.
The Old School Surgery
Michelle D.
I waited over a week while experiencing discomfort before I could access a telephone consultation. The clinical staff are genuinely pleasant, however they appear to be under considerable strain and..
The Old School Surgery
Amanda W.
Accompanied someone with reduced mobility for a vaccination appointment and found the entire experience to be exceptionally well-coordinated. The car park was accessible and conveniently located,..
The Old School Surgery
Kieran M.
The surgery requested that I come in for a blood pressure reading, which is typically performed independently using their equipment in the waiting area. Unfortunately, the machine was not..
The Old School Surgery
Vincenzo p.
I have found my experience with this GP practice to be quite unsatisfactory. The administrative processes are difficult to navigate—arranging an appointment presents considerable challenges, and..
The Old School Surgery
Emily H.
The nursing staff member I saw was excellent and really helped me feel comfortable during my visit. They were genuinely kind and approachable throughout.
The Old School Surgery
Nick W.
I attended an appointment with a nurse who demonstrated considerable understanding and helpfulness throughout the visit.
The Old School Surgery
Joy L.
I recently had a joint procedure performed in which fluid was drained and an injection was administered. The treatment has provided me with significant relief and I'm very appreciative of the..
The Old School Surgery
Nicholas F.
Can't fault this traditional practice in the area. I phoned to arrange a remote consultation a couple of days prior. I spoke with a clinician yesterday afternoon who offered to arrange an imaging..
The Old School Surgery
Adam E.
The standard of care at this practice has deteriorated significantly. The level of organisation appears to have diminished considerably. Upon arrival at the facility following an extended wait on..
The Old School Surgery
Bevin T.
Confused and distressed. Finding it difficult to have confidence in this practice. I have spent the last few years requesting assistance from this service. It took considerably longer than three..
The Old School Surgery
Paul S.
We attended for a vaccination appointment and were greeted warmly by a courteous staff member who guided us to the entrance. We were seen promptly by two helpful and professional team members who..
The Old School Surgery
Sylvia M.
I have been quite sceptical about this surgery in the past and my previous visits were often disappointing. However, my recent experiences have been markedly different and very positive. The..
The Old School Surgery
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