BB

Becky B. 3 years ago • From Google

Rating

Bad

Waiting hours for two chatting nurses

My experience with this surgery has been nothing short of disastrous, leaving me emotionally devastated on numerous occasions. The medical practice is so poorly managed that it's become unbearable. I've been stuck in the waiting room for over an hour, repeatedly asking about my wait time because of work commitments, but my pleas fell on deaf ears. It wasn't until I insisted on checking the nurses' station that I discovered two nurses casually chatting, who seemed completely unaware of my scheduled appointment. Now, when I try to book a follow-up appointment months later, I called on a Monday morning only to be told there are no available slots for the entire week. I'm at my wit's end and completely frustrated. All I needed was a brief 5-minute phone consultation regarding medication, yet the entire system appears to be fundamentally and irreparably dysfunctional.

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