RC

Roy C. one year ago • From Google

Rating

Average

Waiting months for an appointment slot

Getting an appointment to see a clinician is the primary concern. On one occasion, I had to wait nearly two months for an appointment. The waiting area is spacious but rarely appears to have many people in it. I miss the old system of arriving before 10 in the morning and being seen in order. There are some excellent clinicians at the practice, particularly one who was outstanding but has since moved into a different role with limited patient contact. The practice management could benefit from reviewing operations, as I have rarely seen a surgery appear so quiet. When I do eventually get to see a clinician, there are no issues, but the lack of continuity means I rarely see the same person twice, which affects the therapeutic relationship. The reception team are consistently helpful. It is disappointing as the practice was initially excellent, but at this rate appointments feel impossible to obtain. Like others, I am considering registering elsewhere.

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