GP

Gary P. one year ago • From Google

Rating

Excellent

Waiting on hold at 8 am again

Over two decades, I've been a patient at Gade House surgery, witnessing numerous shifts in personnel. The days of consistently seeing the same trusted physician have faded, with at least three doctors previously held in high regard by our family. The patient load has grown so large that securing an appointment feels like a game of chance. Despite the challenges, the reception team performs admirably under what must be incredibly stressful conditions. It's genuinely exasperating to find yourself 19th in line when attempting to book an appointment at precisely 8:00:20 am. I want to extend special recognition to Lisa, Clare, and Marcia, who have consistently gone the extra mile to provide exceptional assistance whenever needed.

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