The Vineyard Surgery

I want to start by saying that the clinical staff at the practice are excellent, and the reception team are equally wonderful and supportive. My previous visits have always been very positive, and I..

I've been attending this surgery for five years and have consistently been satisfied with the standard of care provided. The reception team members are consistently welcoming and approachable. The..

After relocating and transferring from my previous practice, I now appreciate how much I valued that surgery. The entire team, from front desk staff through to clinical professionals, demonstrated..

The medical staff are competent, I won't dispute that. However, the waiting times are exceptionally lengthy.

I have been attending this practice since relocating to the UK, and I have no complaints whatsoever. The team members are genuinely welcoming and the clinicians are outstanding. Naturally, there are..

The healthcare professional I saw was incredible. So helpful and proactive. Probably the best medical experience I've ever had. Thank you.

Update, I find all the clinical staff to be excellent, and the reception team work hard too. The team can appear stretched at times given how busy the practice is, like many surgeries. My overall..

The service provided was satisfactory and prompt. A recent improvement to the telephone system has been appreciated.

This practice is exceptional. From the clinical staff to the administrative team, they are well organised, thorough, and caring.

The quality of care appears to be declining over time.

The practice made a positive change some years ago by replacing its unhelpful reception team, which was genuinely encouraging. Unfortunately, my recent visits have left me disappointed to find that..

The reception team appeared unhelpful, with significant difficulty in securing appointments or being directed elsewhere for care. The overall experience was frustrating and fell short of expectations.

The receptionist was discourteous and seemed dismissive of patients' schedules. There was a significant delay before being seen by the clinician, well beyond the originally scheduled time. I would..

Excellent practice. I don't understand why anyone would complain about waiting times, as all GP surgeries face considerable pressures from systemic funding challenges. One day you might be the..

I had a consultation at the Vineyard Surgery today. The clinician I saw was exceptionally kind, positive and helpful. I'm very grateful for the experience.

I had a disappointing interaction with a member of the reception team when I called to request an appointment for my child. I felt there was a lack of empathy and understanding during the..

I was quite let down by my recent visit to this GP practice. The results from my blood work took approximately six weeks to arrive with me. What troubles me more is that the findings had been ready..

Obtaining an appointment at this practice proves to be extremely challenging. Following completion of the online assessment form, I received no response whatsoever. Eventually, I managed to secure..

Gave a one star rating approximately five years ago. The service has become noticeably more efficient and the staff considerably friendlier since then. This improvement has been especially apparent..

I think this surgery is excellent - the entire team has been wonderful, from the very supportive and friendly front desk staff who promptly helped me register and arrange my consultation, to the..