Bransholme Centre
ZS
Zoe S. one year ago • From Google
Excellent
I couldn't be more satisfied with the care I've received from the urgent injuries service. Both of my children have attended on a couple of occasions for head-related injuries from school incidents and high temperatures. Each time, I've been seen within two hours, even during busy periods, and the staff have been consistently pleasant and professional, resolving matters promptly on the day. I do notice they appear to prioritise children over adults, which I think is appropriate depending on the severity of the issue, and they also seem to give priority to elderly patients when needed. I believe people can be impatient these days and don't always appreciate how stretched the NHS is, with staff working hard and long hours to support us. They can only work as quickly as circumstances allow, and that deserves respect. The GP practice is a different matter, as getting an appointment requires calling before 8am, though again, appointments for children and elderly patients seem to come through more readily. My advice would be to avoid disclosing your specific issue to reception staff, as they are not clinicians and may not book you appropriately. I once experienced this when seeking help with pain and was booked for a different service than what I actually needed. Given my medical history and experience managing my own health, I knew what I required, but reception staff don't have access to my full medical records like the doctor does. Once I called back and was more guarded about my symptoms, I got an appointment immediately. Receptionists aren't doctors, and that's been my only frustration with the practice. I've considered changing surgeries but decided against it because I value the doctor I see there. They're excellent, and I've been with this health centre for most of my life and prefer to stay.
karl b.