BM

Brian M. 7 years ago • From Google

Rating

Poor

Waiting weeks for a simple call

Received a letter from the medical practice requesting a consultation about my blood test results. I called to schedule an appointment, but was informed there were no available slots for 6 weeks and advised to call back later. After attempting to contact them again 3 days later and spending an hour trying to get through, I finally reached someone who still provided no appointment and suggested a doctor would call me. This level of service is unacceptable, and I long for the days when the practice showed genuine care and concern for patients. The current approach is completely unacceptable and frustrating.

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