RL

Rob L. 2 years ago • From Google

Rating

Bad

Walk-ins disrupted pre-booked appointment slots

The vaccination clinic on Saturday was poorly managed. I waited 45 minutes for a 10 minute appointment slot, largely because the clinic allowed unscheduled visitors to be seen alongside those with pre-booked appointments. There was no acknowledgement from staff regarding the extended wait time. No effort was made to move the queue indoors away from the weather. The decision to accommodate walk-ins without clear separation between those who had booked in advance and those who hadn't undermined the booking system entirely. I questioned the purpose of booking an appointment in the first place. The situation created significant congestion on the road outside the clinic. I'm concerned about the declining standards at this practice, as the service quality appears to be deteriorating.

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