Topcliffe Surgery

The reception experience was disappointing and detracted from the overall quality of the practice.

It appears that obtaining repeat medication requests can be problematic. I submitted a request and returned to collect it over a week later, only to be told it hadn't been received yet, despite..

I switched to this practice approximately two months ago. The team demonstrates excellent organisation and attentiveness, and I genuinely feel that my healthcare needs are being properly looked..

I absolutely adore this practice. The moment you enter, you're greeted with a welcoming and comfortable environment. The premises are immaculate and there's a genuine sense of tranquility..

I do like this surgery and the clinical staff are great. However, I find some of the reception staff to be rather discourteous, which seems unnecessary. They then direct patients to accident and..

Disappointing experience. I waited a considerable time despite being first in the queue. The appointment scheduling system appears to have significant issues.

The practice demonstrated a lack of attentiveness regarding mental health concerns.

Every time I've contacted the practice and used their facilities, including the dispensary, the experience has consistently been favourable and helpful. When difficulties do arise, recognising the..

The clinical staff are excellent, but unfortunately there is limited availability to see them in person. Getting through by phone can involve lengthy wait times, and calls may go unanswered. When..

The clinical and nursing staff at this practice are exceptional in their approach and demeanor. I have consistently found all team members to be polite and professional, and have had no difficulties..

Difficulty securing timely appointments, with phone access being particularly challenging. The practice appears to be operating at capacity with insufficient staffing levels. Following an extended..

The practice is excellent, with appointments readily available and consistently courteous treatment. It's genuinely one of the best aspects of the local area.

It can be difficult to secure an appointment with the medical team when needed. Additionally, there were concerns about the manner of pharmacy staff interactions, which came across as dismissive..

The pharmacy service demonstrated a lack of patient-centred approach and appeared indifferent to patient needs. The experience was disappointing, with interactions that felt dismissive,..

The reception staff were accommodating and supportive.

I have been a patient at this practice for quite some time and I find the clinician I see to be an outstanding healthcare professional. They have made a significant positive impact on my family's..

The staff member who handled my prescription had a very abrupt and unwelcoming manner. I found the interaction to be unpleasant and would have preferred a more courteous approach. I felt..

Having visited numerous medical practices across different locations, I can honestly say this one stands out as exceptional. The team is consistently accessible by telephone and makes a genuine..

This practice is wonderful. I'd lost all hope in general practice until I visited here. The staff genuinely care and listen, treating me as an individual rather than just another patient. Excellent..

As a follow-up to my earlier feedback, I needed to return for another appointment today. The exceptional level of care continued to impress me......the staff member I saw was absolutely outstanding...