East Durham Medical Group

The clinical staff and nursing team have been excellent throughout my visits. However, I have significant concerns about the in-house pharmacy service. On two separate occasions, I was refused a..

On each occasion I contacted the practice, the reception team demonstrated kindness, professionalism and empathy. The clinical staff responded promptly and consistently provided thoughtful,..

Took my child to the appointment and was told there were no concerns and that everything would be fine, but subsequently had to attend the emergency department where further investigations were..

A pharmacist approved my medications in early August. In September, a different pharmacist halted my medications, stating they needed to be reviewed. It was disappointing that they appeared not to..

This practice has been disappointing to deal with. Obtaining an appointment is extremely challenging, and when one is secured, there are frequently significant delays. One of the branch locations..

It is difficult to obtain appointments with medical professionals at this practice.

The service appears to have limited accessibility for working individuals, as appointment availability and call wait times can be challenging to manage alongside employment commitments. The practice..

The standard of patient care at this practice falls significantly short of what would be expected.

The practice has not met my expectations. I have not received the regular monitoring I was supposed to have, with a significant gap in appointments. The staff and clinicians have come across as..

Outstanding Care and Kindness at the Local NHS Service Rating: ⭐⭐⭐⭐⭐ (5/5) I recently attended an appointment at the local NHS service, and I am so impressed that I wanted to share my..

I have been on hold for an extended period while attempting to contact the practice regarding a prescription refill and have been unable to reach anyone. Due to mobility difficulties, I am unable to..

Called seeking guidance without expecting to be seen, but the reception team member was incredibly supportive and managed to arrange an appointment for me that same day. I've also had conversations..

The reception team consistently demonstrates helpfulness and efficiency. I've consistently been able to secure appointments when required for both myself and my family member. One clinician provided..

A satisfactory medical practice experience.

During a recent appointment, I felt that the clinician was dismissive of established clinical guidelines and indicated they would not provide further assistance with my care. I was disappointed by..

The team here are approachable and supportive, demonstrating a genuine willingness to go above and beyond for those they care for. The premises are well-maintained and spotless throughout.

The team members demonstrated a knowledgeable and supportive approach throughout my visit.

I was disappointed with the service received at this practice. The clinical staff did not meet my expectations and I felt they should reconsider their approach to patient care. I found the..

I would rate this practice much lower if possible, despite not yet being a registered patient. The reception team came across as unwelcoming and unhelpful. There was no clear indication on the..

I attempted to reach the surgery several weeks ago and was informed that my patient registration had been terminated without my knowledge. I requested immediate reinstatement as I was unable to..