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Samira E. 2 years ago • From Google

Rating

Bad

Waste of time and energy for ear wax removal

I consulted a general practitioner (whose name I'll withhold) and was instructed to schedule a nurse appointment for ear wax removal for my 7-year-old son. I arranged this through the receptionist. We endured a three-week wait for the appointment. I sacrificed half a workday, pulled my son from school, and arrived for our slot, which was already delayed. Upon seeing the nurse, we were abruptly informed that my son was too young for the procedure, and she would not perform it. Incredibly frustrating that neither the GP nor the receptionist had clarified this beforehand, and no one thought to cancel the appointment proactively, saving us unnecessary time and effort. I requested a referral to an ENT specialist for a private consultation, given the ongoing discomfort for my child. The nurse assured me a referral letter would be sent promptly. After prolonged waiting and no communication, I contacted the practice, only to be told I must either book another GP appointment online or complete a referral request form on their website. This entire experience has been remarkably unprofessional and deeply unsatisfactory from a healthcare perspective.

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