Claremont Medical Centre
Samira E. 2 years ago • From Google
Bad
Waste of time and energy for ear wax removal
I consulted a general practitioner (whose name I'll withhold) and was instructed to schedule a nurse appointment for ear wax removal for my 7-year-old son. I arranged this through the receptionist. We endured a three-week wait for the appointment. I sacrificed half a workday, pulled my son from school, and arrived for our slot, which was already delayed. Upon seeing the nurse, we were abruptly informed that my son was too young for the procedure, and she would not perform it. Incredibly frustrating that neither the GP nor the receptionist had clarified this beforehand, and no one thought to cancel the appointment proactively, saving us unnecessary time and effort. I requested a referral to an ENT specialist for a private consultation, given the ongoing discomfort for my child. The nurse assured me a referral letter would be sent promptly. After prolonged waiting and no communication, I contacted the practice, only to be told I must either book another GP appointment online or complete a referral request form on their website. This entire experience has been remarkably unprofessional and deeply unsatisfactory from a healthcare perspective.
The medical professionals here are consistently warm and supportive, and I can always secure a same-day phone consultation when required. I have developed rapport with several doctors who recognize..
Claremont Medical Centre
Sasi K.
We've been with this GP practice since 2016, but the service quality has dramatically declined recently. It's nearly impossible to secure appointments, even for urgent pediatric situations. The..
Claremont Medical Centre
louise l.
Recently relocated, and I'm thoroughly disheartened with the current situation. Coming from an exceptional medical practice with an outstanding physician, this new clinic has completely failed to..
Claremont Medical Centre
Sarah C.
The staff were courteous, and the clinic is adequate for scheduling routine check-ups in advance like vaccinations and screenings. However, securing an appointment when actually ill was..
Claremont Medical Centre
Raisone R.
Edit: Dr Hanson personally called to provide clarity. Much appreciated :) I was instructed to follow up on a referral initiated by the administrative staff, and I've repeatedly inquired about the..
Claremont Medical Centre
Ashley (.
Dr. Anwar provided exceptional care when addressing my daughter's medical concern, and I am truly grateful for his expertise and compassion!
Claremont Medical Centre
Cassie H.
Seamless digital platform experience - my medical inquiry was swiftly addressed and prescription processed in just a quarter of an hour after reaching out. Kudos to the team for their impressive..
Claremont Medical Centre
Andy H.
I must admit, the start of the year was challenging, and I found myself consulting medical professionals multiple times. Each time I required assistance, I was promptly attended to. While there are..
Claremont Medical Centre
A B.
Outstanding medical practice in Surbiton. I've been a patient here since 1970. The team of Doctors, Nurses, Administrative staff, and Receptionists provide compassionate care, with special attention..
Claremont Medical Centre
Meghedy T.
The healthcare professionals are excellent, but navigating their communication can be challenging. My spouse and I have struggled with the updated booking process, resulting in numerous missed calls..
Claremont Medical Centre
Shahin F.
Scheduling an appointment with this business is incredibly frustrating. Their booking process is painfully slow, and their online appointment system is completely non-functional, making it nearly..
Claremont Medical Centre
Joe B.
Previously, consultations with the doctors were smooth, but since covid, accessing care has become significantly more challenging. The phone system was already suboptimal and could have been..
Claremont Medical Centre
CEO C.
The medical professionals here are absolutely incredible. Every single staff member is exceptional, and their level of care far surpasses the typical 5-star standard - in fact, I wish I could rate..
Claremont Medical Centre
Francisco (.
Absolutely exceptional service with a team that goes above and beyond. Booking an appointment is a breeze through their user-friendly online system. The staff demonstrates remarkable..
Claremont Medical Centre
NA A.
Exceptional group of professionals, welcoming personnel, and Dr. Arun stands out as an outstanding physician—consistently compassionate and highly skilled in his approach to patient care.
Claremont Medical Centre
Eleanor R.
Getting an appointment with these doctors is excellent when you finally manage to secure one. However, booking a slot is incredibly challenging. The online booking system is completely inaccessible..
Claremont Medical Centre
Luke A.
Don't count on this medical practice to follow through when 111 makes a referral. I've been left hanging for 48 hours with zero communication. They claim to have reached out, but I've received no..
Claremont Medical Centre
Marie N.
Absolutely dreadful service. Securing a consultation with my general practitioner to obtain a referral for a specialist consultation has proven to be an insurmountable challenge, even after an..
Claremont Medical Centre
Karolina K.
I rarely write reviews, but the Claremont Medical Centre has truly compelled me to share my experience. Previously, I dealt with another healthcare provider where scheduling appointments, obtaining..
Claremont Medical Centre
Vijin R.
Our entire family has been patients at this practice for the last 12 months, and we've consulted with numerous physicians. Without exception, each doctor demonstrates professionalism, politeness,..
Claremont Medical Centre
Sophia K.