Claremont Medical Centre
Samira E. 2 years ago • From Google
Bad
Waste of time and energy for ear wax removal
I consulted a general practitioner (whose name I'll withhold) and was instructed to schedule a nurse appointment for ear wax removal for my 7-year-old son. I arranged this through the receptionist. We endured a three-week wait for the appointment. I sacrificed half a workday, pulled my son from school, and arrived for our slot, which was already delayed. Upon seeing the nurse, we were abruptly informed that my son was too young for the procedure, and she would not perform it. Incredibly frustrating that neither the GP nor the receptionist had clarified this beforehand, and no one thought to cancel the appointment proactively, saving us unnecessary time and effort. I requested a referral to an ENT specialist for a private consultation, given the ongoing discomfort for my child. The nurse assured me a referral letter would be sent promptly. After prolonged waiting and no communication, I contacted the practice, only to be told I must either book another GP appointment online or complete a referral request form on their website. This entire experience has been remarkably unprofessional and deeply unsatisfactory from a healthcare perspective.
The healthcare professionals are excellent, but navigating their communication can be challenging. My spouse and I have struggled with the updated booking process, resulting in numerous missed calls..
Claremont Medical Centre
Orsolya P.
Nurse Suzanne is truly outstanding! She's incredibly compassionate, thoughtful, and attentive, making sure to cover every single aspect. What sets her apart is her ability to provide comprehensive..
Claremont Medical Centre
Hazel W.
Experiencing significant annoyance due to prolonged waiting periods for physiotherapy, compounded by a two-week postponement in the arrival of a new physiotherapist, which follows an already..
Claremont Medical Centre
Marie N.
Absolutely dreadful service. Securing a consultation with my general practitioner to obtain a referral for a specialist consultation has proven to be an insurmountable challenge, even after an..
Claremont Medical Centre
john j.
I've been a loyal patient at this practice for years, consistently satisfied with both the medical professionals and administrative team. However, my recent interaction with Sean was completely..
Claremont Medical Centre
Greg H.
We've been loyal patients for nearly a decade, and when we first started, the practice was exceptional. Sadly, their quality has drastically declined over time. Communicating with them has become..
Claremont Medical Centre
Danny H.
Impossible to book a consultation! Absolutely pointless! This medical practice is completely ineffective. I've experienced some terrible healthcare providers before, but this one takes the cake -..
Claremont Medical Centre
anjumon a.
The medical staff themselves are tolerable, but the overall experience at this healthcare center is absolutely terrible. Their digital scheduling platform is completely non-functional, the website..
Claremont Medical Centre
A B.
Outstanding medical practice in Surbiton. I've been a patient here since 1970. The team of Doctors, Nurses, Administrative staff, and Receptionists provide compassionate care, with special attention..
Claremont Medical Centre
Lucrecia C.
Every interaction with the healthcare team, from doctors to nursing staff, has consistently been top-notch and professional.
Claremont Medical Centre
Idrhys Z.
After relocating to this medical practice from another borough where I previously received excellent service, I've consistently encountered discourteous reception staff. When attempting to register..
Claremont Medical Centre
Jodie F.
The service is excellent in theory, but booking an appointment is incredibly challenging! I consistently encounter difficulties scheduling visits, which defeats the primary purpose of seeing a..
Claremont Medical Centre
Claire P.
Excellent experience overall, with convenient scheduling and quick access to reception. Dr. Hanson stands out as an exceptional healthcare provider, offering unparalleled compassion and..
Claremont Medical Centre
Paul S.
The staff at Raleigh, Claremont, and Rolle are truly commendable. Sadly, their genuine attempts to help are completely undermined by systemic shortcomings. For the seventh consecutive month, I've..
Claremont Medical Centre
Ozlem B.
During the initial COVID-19 lockdown, I required an urgent local surgical procedure, and Dr. Arun Kochhar was instrumental in my care. I was thoroughly impressed by his medical approach and the..
Claremont Medical Centre
prasad g.
Absolutely terrible encounter with this Health Centre, consistently facing a 45-minute struggle just to contact reception for scheduling. Moreover, they provide no fixed appointment times and can..
Claremont Medical Centre
DJ G.
This surgical experience was absolutely abysmal. The front desk staff display terrible attitudes, and the physicians seem exclusively fixated on COVID protocols. Scheduling any kind of appointment..
Claremont Medical Centre
Emily T.
The medical practice consistently provides me with top-notch care. Their staff are remarkably quick, supportive, and highly competent in their approach.
Claremont Medical Centre
Scott 2.
Absolutely dreadful doctor - steer clear! I switched healthcare providers because of their unprofessional approach and, quite frankly, their apparent incompetence. I strongly advise seeking out a..
Claremont Medical Centre
I T.
The service here is absolutely abysmal, with front desk staff who are completely incompetent. I'm left wondering what purpose these receptionists even serve if they're incapable of scheduling..
Claremont Medical Centre
Meghedy T.