KE

Kay E. one year ago • From Google

Rating

Bad

Wasted 7 hours for one tiny cream

This medical center is utterly useless, displaying zero desire to assist or provide guidance. They force patients to endure month-long waits only to dismissively claim they can offer no help, regardless of the patient's suffering. I typically avoid this clinic and endure pain silently, but this time the agony was unbearable. After queueing for 30 minutes before 8am, I secured an appointment for 11:30. The doctor was completely unhelpful, refusing to even examine my wound. Only after I pleaded did she reluctantly suggest a nurse consultation. I then waited another 90 minutes, only to have the nurse also claim she could do nothing, merely stating the wound would heal itself and offering no pain relief. When I requested medication recommendations, she casually suggested I ask the pharmacy. At the pharmacy, I was told I needed a consultation, which wasn't available until the next day. Desperate, I visited another pharmacy on Cavalry Road. That pharmacist actually listened, recognized the wound's condition, and sold me an antiseptic cream for £1.70 that immediately resolved the issue. I broke down in tears, overwhelmed by the contrast: seven excruciating hours at Abbey Field Medical Centre left me feeling hopeless and in pain, while another location solved my problem in mere minutes. The staff here demonstrate zero compassion and absolutely no commitment to patient care.

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