HK

Hatice K. one year ago • From Google

Rating

Bad

Wasted afternoon waiting on endless hold

I contacted my general practitioner's office and was left waiting on hold for an astonishing 100 minutes. During this seemingly endless wait, I managed to complete a series of household chores: washing dishes, vacuuming both the living and kitchen areas, changing my son's bed linens, scrubbing the bathroom, and preparing an entire meal. All the while, your infuriatingly cheerful automated system repeatedly claimed there was "just one person ahead of me." Seriously? If this is your interpretation of customer service, you desperately need to reconsider the meaning of the word service. Completely unacceptable. And I'm not finished. When I ultimately fail to connect with your office and end up in the emergency department, the physician criticizes me for not first consulting my GP. Well, here's a newsflash: I attempted to do exactly that. You're not merely inadequate — you're catastrophically incompetent. Utterly shameful.

Other reviews for Preston Park Surgery