Islington Central Medical Centre
MR
Monica R. one year ago • From Google
Bad
Very Poor Experience No Communication or Care I arrived for an audiology appointment with InHealth Group, but was completely ignored. Over an hour passed with zero updates or explanations. Receptionists on multiple floors repeatedly told me to wait, and when I sought more details, they claimed it wasn't their problem because another team was responsible. I had to persistently push before anyone would even recognize the issue. Eventually, I was forced to contact InHealth directly, and only then learned that the doctor had called in sick. At this point, multiple other patients remained unaware of the cancellation. Absolutely no communication was provided, no notice was posted, and the reception staff demonstrated total indifference to helping patients. I ultimately wasted an entire workday for absolutely nothing - no appointment, no examination, no results. Healthcare professionals in a medical practice should minimally demonstrate basic compassion and accountability. While unexpected circumstances occur, the complete absence of communication and professional conduct was thoroughly unacceptable. I absolutely cannot recommend scheduling an appointment at this location.
Hayley J.