Jorvik Gillygate Practice

This surgery has been deeply disappointing. The standard of care provided raises concerns. When facing a serious health issue, the practice was unable to provide the level of support required. While..

I felt the receptionist's manner during my call was condescending, unhelpful and discourteous. I questioned whether they reflected on their approach after we finished speaking. Overall, I found my..

There may be some improvements underway, but several concerns remain: 1. Telephone access continues to be challenging, and online booking registration forms have been submitted twice without being..

A highly regarded medical practice staffed by courteous and competent professionals who demonstrate genuine willingness to assist patients. The service consistently meets expectations, with both..

Some of the clinical staff appeared dismissive and made me feel uncomfortable when seeking help and guidance, while others were excellent. **update. Over a two-year period I repeatedly raised..

Three stars because the clinician was excellent, genuinely attentive and provided meaningful support with my health concern. I deducted two stars due to the initial experience upon arrival at the..

The medical team can be inconsistent in their helpfulness. Reaching staff by telephone proves difficult. The practice website contains confusing navigation, particularly regarding online..

The reception team and support staff provided excellent service. However, I found the clinical staff to be dismissive and condescending in their manner. I feel the necessary follow-up care was not..

Overall, this is a very good practice. While securing morning appointment slots can be challenging, this appears to be a common issue across GP surgeries. The medical care provided has been of high..

I have consistently found the service to be very supportive. Appointments are readily available, and the clinical staff demonstrate attentiveness and patience during consultations, ensuring I never..

I would strongly recommend this practice. I believe that some negative reviewers may not fully appreciate the significant resource constraints facing the NHS and the staffing challenges it..

5 stars for the welcoming, compassionate, and organised front desk team. Before attending this practice, I'd never experienced positive interactions with GP reception staff, and honestly felt..

Speedy and well-organised care provided by courteous and approachable team members

I have been a patient at this practice for approximately seven years and have consistently received excellent care. Appointment availability has been good, with typical waiting times of around one..

Excellent clinical staff and very welcoming, supportive administrative team.

I felt compelled to share my experience after speaking with a member of the reception team regarding scheduling a yearly health check. My previous attempts to book had been unsuccessful, as I was..

I have consistently had positive experiences at this practice. I hope this standard of care continues in the future.

I would caution against using this practice for mental health support beyond the initial six-week period. My partner has been experiencing a mental health crisis and remains without prescribed..

I have been a patient at this practice for many years and have found it to be excellent. The clinical staff are skilled and compassionate, the reception team are helpful, and everyone demonstrates a..

The team members are welcoming, supportive and courteous. It was a pleasure to interact with them.