Highgate Group Practice
S H. 3 years ago • From Google
Bad
Wasted My Entire Day on Pointless Hold
I spent a total of four hours on hold, split between morning and afternoon, for a critical phone consultation. Upon finally reaching a representative, I was met with complete indifference. She casually explained away the delay with technical difficulties, dismissively informing me that all available slots were now gone and offering no alternative solutions. The entire experience was profoundly frustrating and utterly unhelpful, especially given the pressing nature of my situation.
When an unexpected cyst on my back demanded urgent attention right before Easter, Dr. Will Zermansky came to my rescue. He swiftly identified a staff member who could assist him and performed the..
Highgate Group Practice
Irene C.
Getting an appointment with my regular physician seems like an impossible task. Each visit, I'm greeted by a different doctor, and during my last consultation, the GP admitted she needed guidance..
Highgate Group Practice
Lucas L.
I've been a patient at HGP for two and a half years, and the physicians have been exceptionally caring, showing authentic concern and carefully listening to my health concerns. Scheduling a..
Highgate Group Practice
Alessandro S.
Extremely let down by the majority of general practitioners at this medical center during our phone consultation. Without a doubt, this has been the least supportive healthcare practice I've..
Highgate Group Practice
Rebeca D.
The front desk staff's attitude is consistently terrible! Their unprofessional behavior hasn't improved at all, despite multiple encounters. Whenever I've needed to contact the office by phone, I've..
Highgate Group Practice
Bridget R.
I recently switched to this medical practice. The physicians and personnel are exceptional.
Highgate Group Practice
Thomas B.
Immaculately maintained, spacious facility. The medical staff demonstrates exceptional care and responsiveness.
Highgate Group Practice
angelica (.
The front desk staff member I spoke with was incredibly helpful during our call. I truly appreciate their assistance.
Highgate Group Practice
dek o.
Absolutely dreadful experience trying to secure an appointment, with front desk staff seemingly dedicated to turning patients away or pushing them to self-book online. Constant staff turnover and an..
Highgate Group Practice
paul W.
Chiara, my deepest wishes are that you successfully delivered a beautiful, robust infant. The ordeal you experienced was truly heartbreaking ❤️
Highgate Group Practice
Charlie W.
Utterly pointless general practitioner. They consistently fail to stick to scheduled times, and the doctor shows zero concern for patients' health issues. Multiple instances occurred where they'd..
Highgate Group Practice
Dzmitry S.
An absolutely outstanding medical practice that sets the gold standard for primary healthcare!
Highgate Group Practice
Annie A.
During my four-year tenure with this medical practice, I encountered no significant problems. Scheduling appointments was always straightforward, and the physicians demonstrated a commendable level..
Highgate Group Practice
Ross N.
The reception team goes above and beyond with their assistance, and the physicians are consistently outstanding. I feel incredibly fortunate to have discovered such an excellent medical practice.
Highgate Group Practice
Mike F.
Terrible leadership, disrespectful employees, and unprofessional conduct. Getting them to answer a call is like winning a lottery - highly unlikely.
Highgate Group Practice
N J.
Once more, I experienced a top-notch consultation during a comprehensive session where meticulous examinations were performed with precision and dedication. The appointment was scheduled on short..
Highgate Group Practice
Jessica W.
I genuinely believe this is among the top GP practices in the area. Whenever my child needs medical attention, we're seen right away, and the physicians consistently provide comprehensive care. The..
Highgate Group Practice
Lara P.
I am utterly astounded by this practice's complete abandonment of patient care. The only way to access medical help is by enduring a grueling 30-minute wait during extremely limited time slots,..
Highgate Group Practice
Anita A.
The scheduling approach of "ring us back tomorrow at 8:30am" is utterly frustrating and could easily push anyone to their breaking point. This method is completely ineffective. It's challenging..
Highgate Group Practice
Steven G.
Continuing to be an excellent primary care medical practice!
Highgate Group Practice
Richard M.