Fountain Practice

A member of the reception team has displayed a pattern of behaviour that I found to be curt and unwelcoming, particularly during telephone interactions. This approach feels inappropriate within a..

I have had a very disappointing experience with this practice since transferring here following my house move. I would not recommend it to others. The clinical staff appear to lack the experience I..

The practice appears to prioritize minimizing face-to-face consultations with patients.

I have been attending this practice for the last 25 years and the service has consistently been of a helpful standard, but most importantly the clinical staff and reception team have always been..

I felt that the staff member's manner was dismissive and unhelpful when I raised concerns about privacy during a procedure. When I requested appropriate covering, I was told this wasn't a hospital..

The experience was quite disappointing. The team did not seem particularly attentive or engaged.

Updated 2022. Due to covid all appointments need to be booked via the website. The website interface is not straightforward when trying to locate the appointment booking function. The system tends..

The practice website is difficult to navigate and lacks clarity. It does not provide adequate support for those with accessibility needs. During a recent phone consultation, the clinician appeared..

A member of the prescriptions team was very kind and helpful. They were patient in addressing my query and provided additional information about how I could proceed with booking appointments to help..

I don't visit the surgery frequently, but I had occasion to attend recently. When I arrived a few minutes late for my appointment, I was informed that I would be unable to be seen. I found the..

The reception staff were unhelpful and displayed poor manners. I would not recommend this practice to others. The service needs significant improvement.

I was disappointed by what I experienced at this surgery. I felt that emergency calls were not being answered appropriately, which meant that ambulance staff had to visit in person to speak with..

The reception staff came across as unwelcoming and struggled to manage basic appointment bookings. During a previous visit, I spent nearly two hours in the waiting area after checking in via the..

I have only positive feedback to offer regarding my experience as a patient at this practice over the past 8 years, encompassing all staff members from reception through to clinical and allied..

This practice has not met my expectations and I have found the experience disappointing. I felt that my concerns were not adequately addressed and that the diagnosis provided did not properly..

Obtaining an appointment by telephone can be quite challenging at times, though waiting for the surgery to open in person tends to work better. There appears to be insufficient medical staff..

The clinician demonstrated considerable kindness and dedication, conducting thorough assessments and making genuine efforts to provide assistance. I am very appreciative of the excellent standard of..

This practice has not met my expectations as a patient. I felt rushed through appointments and that the focus was on quick resolutions rather than addressing my underlying concerns. I returned..

1 star… Switched from my previous GP due to dissatisfaction, but have encountered significant difficulties securing an appointment at the new practice. Since registering, there has been no contact..

Attended an appointment today and experienced a significant delay of approximately half an hour beyond the scheduled time. The clinician I saw did not provide the support I was hoping for. I felt my..