JR

Javi R. one year ago • From Google

Rating

Average

Website boundary policy needs clearer wording

I wanted to share an observation about the practice's registration information. The website currently states that the practice "may refuse your application to join our list if you are outside the practice boundary." However, based on my experience attempting to register, this phrasing doesn't accurately reflect the actual policy. In practice, it appears to be a definitive refusal rather than a discretionary decision. There was no flexibility or consideration offered regarding my location just outside the boundary. I felt the wording could be more precise and transparent, as it would help prospective patients understand the firm nature of this requirement before investing time in completing application forms. Updating the language to reflect the actual policy would be more helpful for people in similar situations.

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