Parcliffe Medical Centre
Connor M. 5 months ago • From Google
Bad
Website complaints process doesn't provide contact details
Excellent service when you manage to speak with a clinician. Beyond that, it is not worth your time. Visit their website. Navigate to the complaints section. It directs you to email them. Click the button for the email address. No email address appears. Ring up and ask for the email address provided. The email address given is incorrect. Four days elapsed without medication. Over four years managing the same ongoing health condition that the practice has observed deteriorate progressively, yet still no repeat prescription arrangement exists where attendance at the in-store pharmacy on a weekday could allow collection of medication. Managing a long-term illness. Called the surgery at 4 or 4:30pm (surgery remains open until 6:30pm) and was told to leave, treated dismissively by the reception staff. The surgery declined to provide assistance. Had to contact the out-of-hours service for the prescription instead. Contacted the pharmacy it was sent to and they refused because the surgery is open and should handle it. What is the actual purpose of NHS healthcare when it has been reduced to absolute minimum provision and the care offered is not delivered. Frustrated with being told my care is not a priority because staff are stretched and under pressure. Lost employment due to my health condition which subsequently resulted in the loss of my family. Steer clear of this practice. No quality of care or demonstrated willingness to help.
I recently needed to visit the surgery for several health concerns, despite not having used the practice frequently in the past. I anticipated there might be some challenges given the pressures..
Parcliffe Medical Centre
Alice H.
I've had a consistently positive experience so far. The practice offers same-day appointments and demonstrates flexibility with scheduling. The reception staff have been courteous throughout my..
Parcliffe Medical Centre
John S.
The vaccination clinic was very well organised with good queue management and very effective communication throughout.
Parcliffe Medical Centre
Tony R.
The practice appears to lack meaningful self-reflection and accountability. There seems to be an institutional approach of dismissing patient concerns and disregarding their own formal complaints..
Parcliffe Medical Centre
Stewart W.
I always seem to have elevated blood pressure when I visit the surgery. Not due to any medical condition but simply because of the appointment itself. I saw a clinician who explained what was..
Parcliffe Medical Centre
Wendy A.
As a patient with a serious health condition who relocated to a practice closer to home for convenience during treatment, I have found this surgery to be excellent. The staff have consistently been..
Parcliffe Medical Centre
Helen W.
It would be helpful to be able to get through on the phone. Is the line perhaps unavailable?
Parcliffe Medical Centre
Matt J.
This practice appears to be operating in a manner that raises concerns about how they manage patient prescriptions. I have been attempting for several months to obtain a prescription for a..
Parcliffe Medical Centre
Melissa H.
A recent visit to the surgery on behalf of my family member was excellent. Same-day appointments were readily available, the front desk staff were courteous and supportive, and the clinical team..
Parcliffe Medical Centre
Francena B.
Joined this practice a couple of weeks ago after many years at another surgery. The reception team, nursing staff and clinical team have all been excellent and very efficient. I have been seen by..
Parcliffe Medical Centre
Sean H.
I would like to express my appreciation to the team at this medical centre for the outstanding care and professionalism I have consistently received. From my initial contact with the practice, the..
Parcliffe Medical Centre
Julie H.
We relocated to this practice in January and it proved to be an excellent choice. We would strongly encourage others to consider it. The reception staff and clinical team members have consistently..
Parcliffe Medical Centre
Mike L.
I attempted to secure an appointment over a three-week period without success. On my most recent attempt, I called early in the morning and was informed that all available slots had been allocated...
Parcliffe Medical Centre
Scott K.
I have been attending this medical centre for quite some time now. I have ongoing health concerns that require various forms of treatment. The clinical staff have been approachable and supportive..
Parcliffe Medical Centre
Raymart T.
Disappointing experience overall. There was one member of reception staff who was helpful and tried to resolve matters, but unfortunately the visit itself was quite frustrating. I attended for a..
Parcliffe Medical Centre
Jacqueline B.
I would like to commend the receptionist who assisted me in downloading a health-related application, as I was having difficulty with the process and would not have managed it independently. Thank..
Parcliffe Medical Centre
Sally N.
Contacted the practice today regarding an update on my medication. A member of staff was very kind and assisted me in communicating with the clinical team to obtain a prescription. I was grateful..
Parcliffe Medical Centre
ray s.
I wanted to express my gratitude to this practice. I attended recently for a routine appointment and experienced a medical event while there. The team responded with genuine care and compassion, and..
Parcliffe Medical Centre
Dennis D.
At a time when the NHS is regularly criticised, I'd like to offer some perspective. I had an excellent experience at the surgery today, beginning with the telephone appointment booking system,..
Parcliffe Medical Centre
roger d.
From the front desk staff through to the clinical team, this practice stands out as exceptionally professional and well-organised in the local area. Many other surgeries nearby require patients to..
Parcliffe Medical Centre
Anne P.