AA

Ab A. one year ago • From Google

Rating

Poor

Website information doesn't match actual services offered

Called to arrange an appointment through the extended hours service advertised on the website for a Saturday or evening slot, but was informed this service is not available. When I referenced the website information, the receptionist repeatedly stated they cannot pre-book appointments and are not open at those times. The website appears to contain outdated information about available services. This is frustrating, particularly as I am unable to call at opening time and all online slots disappear within minutes. When I attempt to book after the initial rush or visit in person, no appointments remain available. Securing an appointment feels very difficult. I preferred the approach of a previous receptionist, who was far more helpful and knowledgeable, in contrast to the current experience which felt dismissive and unwelcoming.

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