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Al D. one year ago • From Google

Rating

Bad

Weeks of waiting with nasty chest infection

I've been waiting over two weeks since submitting a sample for what's clearly a chest infection. The lab results confirm an upper respiratory infection, yet here I am, coughing up brown phlegm for weeks without receiving antibiotics. My mental health appointment, also submitted over two weeks ago, remains unaddressed. It's utterly ridiculous. I'm now planning to pay for private healthcare to treat both my infection and mental health concerns. I've never experienced such a situation where a medical issue requiring treatment is completely ignored. During my face-to-face consultation, the doctor explicitly said they would respond within a few days. When I called, I discovered they hadn't even opened my results for weeks, despite the app showing they've had them available. Even now that they've finally reviewed the results—which confirm what was obvious to me—they still won't address the issue until next week. This is an absolute farce. I strongly advise against choosing this healthcare provider.

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