KP

Kristina P. 2 years ago • From Google

Rating

Bad

Weird reception after hours at clinic

I approached the registration area and rang the bell. A woman retreated to the back without waiting for me to reach the reception desk. I then obtained registration forms from the adjacent surgery area, and this occurred after 6 PM. Initially, I was hesitant to enter, but I ultimately decided to return, which she observed. After reviewing the feedback here, I'm relieved I didn't proceed further, as it seems their reception staff is quite poor 😅

The High Street Practice

8 days ago

Thank you for your feedback. We are sorry to hear that your experience when visiting the practice left you feeling unwelcome. We would like to respectfully note that comments relating to a staff member’s ethnicity or appearance are not appropriate and do not reflect our values as a practice. However, we do take concerns about patient experience and communication seriously and are sorry if you felt unsupported during your visit. We are committed to providing a professional and respectful service to all patients and visitors, and your feedback will be considered as part of our ongoing efforts to improve patient experience.

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