Guidepost Medical Group

I am grateful to the clinical team at this practice who identified a serious health concern, which led to my emergency hospital admission and treatment. While my condition remains ongoing, I have..

Absolutely the poorest experience I've had at this practice. I'm puzzled as to why they operate in this manner. I encountered lengthy wait times when calling at opening time, only to be informed..

Excellent practice, the clinical and administrative team members have a very challenging role. On each occasion I have received considerate and compassionate care. There is a significant shortage..

I would give this practice the lowest possible rating if I could. The reception team came across as unhelpful, unwelcoming and dismissive. Their attitude suggested a lack of enthusiasm for the role...

I have been struggling significantly with my mental health and have found it very difficult to access the care I need. My recent appointments have been cancelled and rescheduled multiple times,..

I would prefer not to rate this practice at all. The entire operation appears poorly managed, and this extends particularly to how appointments are organised. It seems that the only way to prompt..

I am unable to reach anyone at the practice by phone and can only communicate through online channels. I have been experiencing significant shoulder discomfort for a week. After submitting an online..

The prescription handling process appears to need improvement, as some necessary medications that were documented in hospital correspondence were not included, resulting in discomfort over an..

Throughout my time with the practice, I have had nothing but positive experiences. The team has consistently been friendly and welcoming, and my relative's healthcare provider has demonstrated..

The appointment booking system is very poor.

Medication was discontinued without explanation and I'm unable to discuss this concern with anyone due to changes in how the practice handles contact requests. I now face a significant wait before I..

I recently visited the surgery to submit a sample. I pressed the external bell multiple times without receiving a response. After a gentleman exited the building, I applied hand sanitiser, put on my..

Excellent service based on my visit.

Don't visit if you're looking for extended opening hours 🤷🏼‍♀️

By the time I managed to get through, all available appointments had already been booked, which meant I had to spend over 2 hours at the NHS walk-in centre with my young child before being seen. I..

It is very difficult to obtain an appointment at this practice. When I recently called to request an urgent consultation, I felt the response was dismissive and unhelpful. Due to my concerns about..

This has been the most disappointing medical practice I have experienced. The team members were unwelcoming and unhelpful, and securing an appointment proved to be extremely difficult. I would rate..

I had a very frustrating experience with this practice. My partner attempted to reach the surgery repeatedly throughout the morning when they opened, and after finally getting through, was kept on..

My prescription for mood-stabilising medication was declined as a review was needed, which I wasn't aware of. This left me without my medication for a week. The phone lines were difficult to get..

Attended an early morning appointment and saw a healthcare professional regarding a prescription request. Following the appointment, there were significant delays in processing, with multiple..