Concord Medical Practice

The reception team came across as abrupt and dismissive. They frequently claim difficulty hearing patients, yet simultaneously play music in the waiting room loud enough that you're forced to raise..

The reception team members are consistently welcoming and approachable. I have developed a preference for seeing the same clinician, as they have built up a comprehensive understanding of my medical..

The clinician demonstrated good manners and possessed considerable expertise.

I have consistently found the entire team at this practice to be professional, caring and supportive. I would happily rate them five stars.

This practice falls short of expectations. The clinical approach prioritizes efficiency over patient care, with consultations feeling rushed and dismissive of individual concerns. The experience was..

Surprised by the negative feedback I've encountered, as my own experience has been entirely positive.

I have consistently had a positive experience provided that I maintain a respectful and courteous approach during my visits. Being polite and considerate has resulted in receiving the same courtesy..

This practice has significant shortcomings. While one clinician demonstrates genuine engagement and attentiveness with patients, others appear rushed and dismissive. The reception staff could..

I've been attending this practice for approximately 8 years and would happily recommend it to others. I was surprised to notice some negative reviews online, though many of these appear to refer to..

I have found this surgery to be extremely disappointing, with what feels like a lack of patient care. Contacting the practice by phone is very difficult, and I have experienced significant delays in..

This practice falls short of expectations. The reception team often attempt to redirect patients away from seeing a clinician when medical consultation is needed. It is difficult to understand how..

The reception team are genuinely pleasant and consistently supportive. However, I find myself seeing different clinicians on each visit, and after describing my concerns, they often seem uncertain..

The staff are all wonderful, with clinicians going above and beyond, nursing team members always making you feel comfortable, and the reception staff being very welcoming.

The receptionist was unhelpful and displayed poor customer service.

I am surprised by the negative reviews as I have been attending this practice since childhood and have consistently had positive experiences. I am able to obtain appointments when needed and the..

The team here are welcoming and supportive. Appointments tend to run punctually, hopefully this continues. The facilities are well-maintained and pleasant.

I waited over a week for a telephone appointment to discuss the possibility of arranging a scan, following advice from a healthcare professional. I received a reminder message the day before my..

My sister had a telephone consultation and was told her concerns were not serious and that she was not experiencing breathing difficulties. As has happened before, the clinician suggested it was a..

The practice's approach to handling newborn patients was disappointing and fell short of expectations.

The reception team provided excellent professional service upon arrival. The medical and nursing professionals demonstrated kindness and attentiveness throughout my visit. I would note that some..