Wrekenton Medical Group

The practice operates with considerable efficiency and the reception team demonstrates politeness and professionalism, which is commendable given the challenging nature of dealing with frustrated..

If I could give zero stars I would. I understand the NHS faces staffing challenges, but I found the manner of the staff to be quite discourteous. This will be my last visit to this practice, as I..

A well-organised medical practice

All the nursing staff are brilliant, with one in particular standing out as exceptionally lovely. This team member is always cheerful and genuinely pleased to see patients, going out of their way to..

The practice was previously satisfactory, however obtaining appointments has become extremely frustrating. Attempting to book by telephone requires considerable time and patience ☹️

An excellent practice overall. When attending for your concern, you are seen by a clinician at the appropriate time. The practice demonstrates good prioritisation of health matters based on clinical..

The reception team's phone manner could be improved, as there seems to be a dismissive tone that other patients have also mentioned. It would be helpful if they showed more genuine care when booking..

The receptionist's manner was quite off-putting when I raised concerns about the lengthy wait time to see a healthcare professional. Their response came across as dismissive and unhelpful. The..

The medical staff at this practice are excellent and demonstrate a strong commitment to patient care.

The practice does not seem to be as good as it was when I first attended several years ago.

The medical staff are wonderful, however scheduling an appointment proves to be quite challenging.

Pleasant, well-maintained facility with multiple healthcare services conveniently located in one place, including medical practitioners, dental services, foot care specialists, and a pharmacy.

I was able to quickly get an appointment scheduled shortly after contacting the practice. When I arrived for my visit, I was seen promptly without any delay.

Attempted to call the surgery to speak with a doctor, but the phone line was not connecting properly and kept disconnecting.

I waited a considerable time on the phone only to be informed that no appointments were available. I was under the impression that there was an armed forces covenant within the NHS. I intend to..

The pharmacy team demonstrated efficiency and consistently provided helpful assistance with any questions. The medical practice's waiting area was well-maintained and spacious, with considerate..

Does anyone have contact details for the dental practice as I keep being connected to the medical centre instead?

A contemporary and efficiently run medical practice.

If you appreciate excessive administrative processes, inflexible procedures and difficulty securing an appointment slot, this practice may suit your preferences.

Terrible experience at this practice. The reception team came across as dismissive, unhelpful and discourteous when I called. They didn't seem willing to listen to my concerns or offer suitable..